Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
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Everything is super. "Jambs" has not yet found. Waiting for the weather to make the final conclusions. The cat was not included in the kit, if that)
швы проклеены, палатка топчик за свои деньги
1. real soon Ohm 2nd. sure Ridge Paul first signed to. Intuitively visible it took from the ridge pole and can by eliminating the defect is alone in my back is full high back patted Busin. 3. natural eco-friendly color reference in mind. S. when did sit high enough and requirements. More than one self enough. 1.5p no Note2 p for sure. Figure. The specification as per the writing letters to like me. Any land in a box, looks to be bent. 6. weight 2.8kg accurate. Skirt for walking and the third season, and family it can as you New VW sufficiently satisfactory products.
Tent box⛺Quality, all as in the description. The fact that the bottom does not get wet causes great doubt, the fabric is very thin, shines. It is better to take an additional lining.
Really early arrival. Search for a month and learn the barely look, good tent four. Rooftop in test. Come on camping, you want to four key
I put the tent in the room, just as the courier brought, I did not find any defects. Put the tent very quickly, the arcs are comfortable.
The tent is sewn well, but without a jamb did not. Inside, the hood is cut off, on which the mesh shelf should hang. It appears that he was, but circumcised. So it's about four corners now. I have to sew something on that place. In the kit like all there are and pegs, and ropes for tension.
A review of the tent can be found at archeoclub, I will write about a specific copy. IML arrived, but not to the door, but to the office, which was quite unpleasant, because the mats came by courier home. The seams are stitched qualitatively, there are no jambs as in many (or did not reveal, although I looked around all the joints), there was a zipper with a twist in the section of For its price delight, going quickly, did not try to disassemble yet) it's a pity that there is no version with a summer inner tent and a tent with a skirt. Nuance, their same large 2 carpets on the width of the butt, form a small V, I think, if on the ground, and not on the flat floor, they will be be be but we'll try it in the fields. I forgot the towel, I'll try to ask separately. 11.11 cost 4.9 rubles)
Nice tent. Weight 2.45, two without skirt. I'll try to buy titanium pegs to her. Very spacious.
Fire is simple. Quality at altitude! Going easy. All in individual bags, not a single thread on the seams. All seams are glued. There's nowhere in the room. Waiting for spring!
Lightning on the tent split at the first buckle, in my opinion flimsy pegs.
I am not a professional, but I installed it easily and then assembled it. Did not wait for the promised rain
The tent was delivered very quickly, less than a week. The tent itself met my expectations, the quality corresponds to the description. In the field it showed itself well, there are small shortcomings on the seams in the places of fastening the sling, otherwise everything is perfect. It was purchased with a skirt, on a cool wind night with a skirt in a tent warmer than without it, in the future there is a test in the winter. Install the tent alone easily and quickly, according to the volume of the inner space it is more than most other tents. With the growth of 182 cm, I have a very comfortable inside and there is still a lot of space. Under the ceiling on the hooks is installed a mesh shelf, very convenient for a flashlight. The tent weighs only 2,5 kg, it is assembled in a compact case and takes up very little space. I like the tent, I'm delighted. Recommend
I bought an option with a skirt. The tent is not bad, on the Internet a bunch of reviews. Sorry, there is no compromise option: with a fabric instead of a mesh on the inner tent, but without a skirt. Seams of poor quality, stitched with a bunch of sticking threads, tangled stitches, passes, glued also not always smoothly, but the operation is not strongly affected. Strongly failed the delivery, hoped that it would come in a week from the Russian warehouse, but the store sent from China. In the end, it was almost a month. Therefore, in the campaign has not yet checked. I do not reduce the evaluation for all the above, because the seller is decent. Went to contact and offered for inconvenience bonus.
The tent is not bad for its money. Spoils the impression of a tent sticking threads and seams that are already glowing (diverging) well that they differ on the inner tent. With the tent all is well it is quality well glued. I took for 6990 with a skirt for my money a relatively good tent.
The tent is excellent! Very light, easy to assemble and great finish. I am happy with my purchase. Excellent for mountains. The packaging is good and small. To carry in a backpack easily.
Took a three-piece tent liked but there are Newans, let's see how many stitches will be sewn.
отзыв предварительный, так как палатку не проверял из-за дождей. но уже сейчас могу сказать качество материала хорошее без запаха, дуги алюминиевые толстые. получил в Пятёрочка через 10 дней после заказа. брал 3-хместную 3 сезона. в комплекте 2 оттяжки и куча колышек. также есть карта продавца для регистрации на из сайте, но как не пробовал мой браузер сайт *.cn открывать не захотел
The tent is great! The courier brought home on the 7th day after payment. I took myself for bicycles, for one. I myself like to travel comfortably. There are no comments on the tent! Light, spacious, enough height. With the coloring, too, guessed. Dimensions in the folded state 40 (only forty!) cm. Folds and packs easily. I was able to lay a compact than in the factory. Guys are good! I recommend the tent!