Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Triple tent without skirt. Purchased on the tip of archeoklub, during the sale of 11.11 the cost of purchase was 5900₽.
There were problems with delivery. I went after the parcel for two weeks, although I should have brought it. Transport company-IML. The point of issue said that due to the large load due to 11/11. But the hand does not rise such a tent less than five to put. I took for 6400 tracks-I think that I was given it.
Weight 3,630 kg. -3 seats 3 seasons The tent is excellent, it arrived very quickly. Made qualitatively, only one little curve seam on Velcro is seen, but this is a trifle.
Great tent! Let's see how it will show itself in operation. For this money, I could not find anything better. Version with skirt 3.9 kg. Full Kit
Delivery 2 weeks to Hmao. On sale 11.11 three-seat three-season cost 6300₽, which I think is an excellent price. Size 215x215, everything is honest.
The shop came incomplete, just the shop without the rods, the cover and the bag to keep, but I contacted the store and sent me the missing nte looks good product missing try it The quality looks and feels pretty good. Thank you for the seller's prompt service and response. PD.: I had to pay the new shipping USD 0.09 For the new shipment. Thank you very much and enjoy the life "there is not much time left".
доставка 34 дня н.п
Excellent quality of goods, everything corresponds to the description. Took on sale, the tent got at a very pleasant price!
She went to yanao in seven days.
Everything cool did not fit fully in the room in the waiting for the start of the season to try out in nature It would be nice to get the instruction, how compactly to fold it back
Очень порадовала организованная доставка (из Китая до двери в Минске за 33 дня) и модель, и материалы, и дуги с консолью. Все швы проклеены, сетка и замки исполнены классно. В подарок продавец прислал фирмовое полотенечко 80х40 - молодец! Жаль, футпринт (больше для перестраховки) в комплект не входит. Размер внутренней палатки по дну - действительно 215х215!!! Благодарю производителя и Всеволода Пежемского (Archeoclub) за качество, сервис и дизайн данной модели! В поле испытаю позже, вижу, справится на УРА! Товар и продавца однозначно рекомендую! Всем добра
Very satisfied, this is our first own tent, put very easily, confuse a little seams on the bottom, but like all glued (I still plan to buy a substrate). We bought a size of 215 cm, there are 3 mats, there is still a lot of empty place, but 4 will not fit, in fact there will stand Polko colonel. In the legs, too, a large naked place, the same colonel. Therefore, I do not even know if the mat is cut in half and put on the side and in the legs of 2 adults and 2 children are placed well, but four adults would be be be
палатка отличная, пока опробовать не удалось. на сайте ещё не регистрировал.
Excellent, quality tent
Very fast delivery, thank you! We'll check it out in nature this weekend. It upset that if I lay my head/feet to the exits, then I, 173 cm tall, almost rest in the walls. It seems to me, 205 cm there is no way. But I collected the tent in the room, didn't pull on the pegs. Maybe when stretched, there will be a little more space.
Received after 2 weeks all clearly height 195 fit easily The awning in some places is adjacent to the inner grid
The tent is just super! I used to have a tent for 5 seats from the Sportmaster, so I was tormented with it. I searched for a long time and chose a tent. Stopped on this option and did not regret it! Weight 3 kg, very light. The arcs are aluminum, the bottom is fabric, not polyethylene as in the harbor tents. Fastening arc on plastic hooks, do not need to arc through the loops, this is kapets as convenient! I'm the one collecting the tent in three minutes. The tension is excellent, in the rain has not yet been used but I'm sure it is transferred easily. Good ventilation, in hot weather you can sleep. It is also very convenient that it has two entrances and it is square, you want to sleep so that the entrance from the head and legs and you want from the side and everyone will have their own entrance and will not interfere with each other if someone gets up up up up As you must have seen, I'm a fan of this tent. For such money is better than a tent and there is no nearby. I have seen similar tents from redfox, but they cost $30,000 (~ $400) and this one I took for $8,000 (~ $110). Tambors are not very large, hiking backpack for 80L will be hard to stick.
It is collected easily and quickly sewn well, a thin bottom in my opinion, and in general I would like more closely material, but in favor of the relief of intentional victims
Good evening, future cut! Watched many tents, liked this 3 season 215 cm. Ordered The store pohad me: on the delivery (45 days) and repented 4 seasons 205 cm. Draw conclusions yourself .... Unpleasant somehow
Delivery to the Barrow DPD exactly 1 month. While I collected the house. Very well done, everything is thought out, the impression is pleasant. The bottom and outer awning are quite dense material, an additional futprint is probably not needed. It seemed that the side walls of the outer awning needed to be made on long stretch, so that there was a good gap between the walls of the outer and inner, but it was in nature nature For the future, I want to buy a separate foot print of the same company and clip a little, so that you can use an outdoor awning and a futprint without an inner tent tent tent