Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Hello all Bought as a gift to her husband. He really liked it. (Quality is excellent)
Very good, delivery fast, worth, supplier is congratulations, speed of delivery
The kit came in 3 weeks. When unpacking surprised very good quality. I did not find any defects. In the summer when I'll add a review. All good. )))
Well packed! Good quality material, excellent workmanship and hinges firm. Worth the Price
The parcel came quickly enough. The product is quality, it came well packed. No defects.
A good and light product looks good quality waiting for the actual experience in nature I am afraid of the lack of hand from the frequent movement but I hope to withstand, for excellent packaging arrived in excellent condition micro-inside the Grand thus the product is ideal for camping, I reached the product within 20 days of the order procedure with the calculation of all days the delivery time is reasonable in the last wait for the best of this brand waiting for another order coming from the same I think quality for the price is guaranteed
Delivery is very fast, courier to the doors. Packed very well. I bought with the coupons of Ali and the store for 1850₽. Its money is definitely worth it. There are small chips and dents, there is a smell, but after washing the smell is lost. It feels that the coating during active operation will quickly come down, but the time will show. By the end-an excellent set of dishes for a family of 3-4 people. In the future I plan to buy a kettle for 1,5 liters of the same manufacturer (if you remove the lid from a small pan, then a large kettle should fit instead of a small one)) To buy I can recommend. Thank you store!
Product arrived very well packed, great material and the pots are beautiful-happy with the purchase. Osasco/SP-Bora be happy-camping root.
The sender sent the order in less than a day. I didn't have to communicate. Delivery from the moment of order (11 2021) to my receipt in Vladivostok in the branch of pr-13 days. We love the trip by car, with tents. Therefore, such a light and compact set of dishes-mast HEV for travelers. The set of dishes is designed for about 2 OEM. The kettle seemed small in volume. The quality of dishes at first glance is good. In any case-next season we will see in the case, how high the dishes are made. I bought it on Black Friday with all the discounts for 2968 rubles.
Very like this 쁩.
One week only comes in as the four yo ~ Condition is 츈 had been living as did... Large charge saw it. eye glasses boy cotton fine 츈-kind ~
Shipping really faster. Payment the day made in Korea. By the way. Handle with color. Jade tea dish.
The goods are very high quality, very well packed can be taken for a gift very worthy will be. Shipping fast. I'm very pleased with everything. Recommend.
Excellent Product rich in definition, wonderful average size helps in wild trips Blackdeer excellent this product
Shipping fast and better
Amazing product! Exceeded all expectations, extremely fast shipping by store, less 24hrs. Arrived in my city in 14 days and not taxed. The product is great for those Acampa alone too, because the pan and pot great together with weigh only 500g all set weighs 1kg. Am completely satisfied with my purchase
Loved the pans. They are very light. Still not used. Like the material pans
For weeks only arrived almost like four. Product show still having did but only with assorted birds like showing just wanted inches size!! Handmade hand for working with non-data in hand size is enough.
Satisfied with all 100%. Fast delivery by courier to door. Packing in two boxes, everything is padded pads and paper, carrying bag.
맘에듭니다 딱 적당함