Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Excellent quality, all as in the description I'm taking vttroy. Delivery in Russia 7 days. And Recommend.
Weight 640 gr. Quite large in volume compared to the old ekspolonik. but the quality will be better. The ekspuronic weighs 600 gr. But it passes air in the places of gluing seams.
Watch, the most expensive goods and selling for 3 shows. 1). Yackness. Taka yak in description +. 2). Pakuvannia. The goods are brought to the reception. 3). + Shvidness.
Great mat. Description exact. The repair kit is present. Immediately from the package does not inflate it is necessary to wait 1-2 hours or blow through a small valve.
Описанию полностью соответствует. Все работает как положено. Доставка быстрая, за неделю. Рекомендую.
this is the first product i bought from blackdeer, it's so good and high quality alsofast shipping. i recommand it
Excellent mats, came by courier. They're huge, I didn't expect a little. You know everything you want to see. Personally to protest in the fields did not work out, but on the floor to lie soft) after arrival inflated for a long time, 20 minutes had to help them, but not forgetting. After a couple of days already with open valves, they keep the shape (when you press the air, which is instantly refilled when you stop pressing). In the tent 2R very tightly lie on the direct floor, I hope in the photo it will be clear, they are even blown out as if letter V are located, but when the two the I wonder what will be on the curve of Earth in field tests, probably calculation of the location of "valetom", Which will not add comfort, or one will come to another a little. Now only practice will show) the valve is tight, it seems to pull off, it seems, you will tear it off) for Moto trips or not distant tourism is excellent, but it is!
Kilomokk priyshov for 14 dibs!!! Self inflate the whole Fox on half, the sewn will help the pump)). You can blow the buve at the flattened view. Entrance))
Доставка быстрая. За 2недели до Иркутска. На вид и в руках ощущается как премиальный коврик. Позже допишу. Время покажет в бою.
I got to St. Petersburg in 3 days. A couple of days tested the mat at home, like everything is fine. I took along with the tent of the same firm, there is a good reserve of space (size m 183 cm), in idea should not condensate to accumulate over my head or or or or
Ordered on November 11, the order came 14th at the cash register in the five. The order is satisfied, although it came 2 yellow mats instead of one yellow, and the second green. With the appearance of quality goods, has a double valve, perforation in the foam where the legs and head are located, a silicone sticker in the center of the anti-slip sleeping bag on on on In the complete set a bag for transportation with 2 elastic bands and a repair kit in the form of a small piece of matter and a tube with glue. As it will show itself in the hike, I will try to complement the review.
wasn't as thick as I wanted so utilized the free return. the store was really helpful but AliExpress Return service is terrible. they have the wrong info and very late. I still managed to get my full refund back at the end.
The mat at first glance is good, I will check in the September campaign came for 21 days.
Отличный коврик) качество класс, отдельное спасибо за клапан. На рост 185 маленький, но как и советовали, с подушкой будет отлично, зато очень компактный.
My first tourist mat. Height 185, I put in stock. Elastic, bends to the floor only if you stand on your knee. As he came, he opened the valve and let him lie down. I will not say that I myself inflated, at the start I sucked the air, but then it was quite flattering. Perhaps due to the fact that since the production was in the folded state, further operation will show. I had to pump it. The valve is tight, I was afraid to tear it out with guts. People write that at first it is, then it will work out. Time will show. I tried to lie on the cold floor-all the rules, the insulation is good. In the complete set of Latka and adhesives. Full weight (with cover, elastic bands and glue)-959 gr.
The first self-inflating, in the course of operation it will be clear, so far put, immediately inflated himself (quite easily), lay down-soft, cold from the the the The foam is big, very cool. Weight: a full set weighs 959gr, a mat without everything, even without rubber bands 903gr., well, that is, the error, I will think that the glue is more plagued) but could write the real weight of the whole kit with the cover and the repair kit,. Delivery Week from payment to receipt of goods in Yekaterinburg.
Mat Super! At the first opening, the valve goes very tight! Spread the mat independently for the first time for 2-3 hours, then until full filling was enough a couple of blowing. Lay on it on the floor, on a flat surface quite conveniently, does not sell. In the center of the mat is a silicone inscription. Delivery is fast-8 days.
Description exact. The store sent quickly with the data as requested in the correspondence. And most of all pleased with the speed of delivery-I do not know what a miracle, but to Belarus to the post through Lithuania came in 11 days! I ordered 4 pieces, everything at first glance is good, at home Paul did not feel :) in battle for the cold we will check later :)
Great mat!!! Recommend. 10 days delivery.
Good mats for those who ride tents on Masha Not. I bought a friend and he was pleased. I prefer the puffiness and foam. This mat is self-inflating. He opened the valve and he inflates himself. Coupons by AliExpress in Telegram group s3mki. I publish promotional codes and cool goods.