Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Tent perfect, Best Buy 2021, greatly enhanced, beautifully finished, quality first recommend 100%
Nice tent. Came to Ukraine for 1 month. Exactly corresponds to the description. Warranty on the manufacturer's website 3 years at an individual number, which confirms the quality. Bought with a futprint. The price with promotional code is 11.11 less than 75 bucks, which is amazing. To the store Thank you very much.
For $48 bought. Working promotional codes in the Telegram group s3mki subscribe! Tent for the second time I order. In the cart there was a test: stood in the puddle and the tent stood. In comparison with red and white there are changes: to the shower is fastened now with Velcro, not ties.
In appearance, the tent is cool, but it is winter and not yet to try). I'm looking forward to summer). Easy, with futprinting 1700 grams (puffed it into a bag too)-nothing about it. Advise. Sent quickly, within two weeks. Took at a discount for 6200
Delivery for 17 days. With the surface look around, the defect is not seen. Complete with OPIS, taking from futprint
Вы исполнили моё новогоднее желание!!! пришла за 2 недели, запаковано очень хорошо!!)) Палатка просто фантастическая!!!)доволен как барсук!!)) легкая, продуманная до мелочей, красивая, ставить ее одно удовольствие!!)) места в ней на двоих 60-70 кг людей хватает, либо взрослый и дитя( у меня такой вариант) два больших тамбура, на фотографии лежит гермомешок на 80 литров, набит на 60 литров, места для вещей предостаточно!!!) я очень рад покупке и спасибо вам за прекрасную палатку, я считаю это шедевр!!!) Молодцы!!!) йоу) ✌
The item will be delivered within 20 days. The item is in good condition and sealed
I went a couple of trips with white, comfortable, light, plenty of space in the tent itself and in the Tambours. Surprisingly quite windproof.
Пришла палатка быстро, но нету футпринта. Написал промокод и общался с продавцом, сказал что вышлет футпринт. Но его неоказалось.
Fast shipment on the same day, the tent went just over a month, packed in one package, may damage, but came whole. Quality is good, corresponds to the description. Total weight of the tent without mat-1436 The weight of the cover of the tent is 19G, the tents are without cover-1417G. Inner tent-510g, outer tent-508G, arc-282g, 10 pegs-90g, two buckle-13g So the tent without all covers is exactly 1400g. Good result. The pegs are three-sided lightweight than they meet in other tents. I recommend to buy.
The tent is very light and compact. From the first time it is installed without problems. Pegs quality 10 PCs, 2 storm ropes. Futprint as a gift! The store is sociable. Shipping is very fast! I recommend the seller and the tent!
Заказываю в этом магазине уже не в первый раз, много чего брала для кемпинга! Пользуемся, например, столом и посудой для пикника вот уже два года, все до сих пор служит верой и правдой! Видео в моем инстагрam: @tsvet_schastja Палатка на самом деле легкая, ее вес всего 1,4 кг! ✔️ Палатка в сложенном состоянии занимает мало места, ее размер 45*16*16 см. Все содержимое удобно хранить в непромокаемом чехле с затяжками. ✔️ Размер ее в разложенном состоянии : 210*135, высота 100 см. Палатка рассчитана на двух человек, так как и указано в описании! Собрали ее за пять минут, легко и просто. Закрепляем дно, устанавливаем одну! дугу и консоль, за счет которой образуется пространство, ну а дальше саму (внешнюю) палатку.
Very light, easy to assemble tent. Looks good and high quality. Delivery in Moscow about 5 days, the courier brought to the house.
Tent super. Very pleased with the quality of performance, the process of materials, accessories. Places in the tambour car, in the photo backpack 35 liters. There's a car in the tent. Sorry 5 photos can only be downloaded. I checked the awning and the bottom for resistance to water. Got water and an hour shook with water (photo). Everything perfectly stood, neither fabric nor seams were wet. Weight 1.4, futprint still waiting (pro promotional code from archeoclub), rides from China, the tent from Russia in a week has reached. Respect to the manufacturer!
The tent is great. Very light. The place is enough for 2 people with comfort. BET fast. Express delivery to Omsk is less than 10 days.
I ordered a tent from a friend, I myself have been using the same third year and I did not see anyone near her. Weight/material ratio/sewing quality/price is the best! Have questions to design... Of the minuses, only that the tent is not self-standing. On the occasion of the veltrostability, all the questions were removed after having hit this tent in a serious storm on the Imeretin lakes at about 2500 m. The Comrade had a MHW tent for 38 K with a stronger construction and with his words, his tent was just as wind to Earth as mine. There in the mountains the tent stood a powerful shower-inside it was dry)). I mainly use this tent in bicycles (compact and light). In general, for their money-more than.
Delivery mega fast from the warehouse in the Russian Federation. In the brand bag were folded: inner tent, outer tent, composite arc of aluminum racks, composite console of aluminum racks, pegs. Weight 1400 grams. The places of fastening the ropes are additionally reinforced, the seams are everywhere even and glued. The length of the rope can be adjusted. Hinges for fastening rope and folding doors, ventilation windows and ropes have reflective elements. The inner part of the tent consists of two fabrics. The bottom and bottom side are made of fabric with 20D weave thickness, which has Silicone Impregnation. The upper part is made of mesh fabric. The cells are very small and even the smallest insects did not climb in. The height of the side from the bottom is enough so that you do not get wet with the oblique rain, if it somehow gets into the gap between the ground and the outside tent. At the same time, the door of the inner tent is completely made of mesh: it turns out that the legs and head will be better protected from strong wind.
The tent really liked. Light, compact. Lying best in diagonal. You can sleep together, but then there will be very little room for backpacks. One in it is much more comfortable. When ordering indicated a promotional code for receiving a futprint, the store said he would send. Together with the tent futprint did not put, but I have it displayed by a separate order in the office. Let's see if it comes.
Tent super light, spacious, easy assemble, good material. Has the advantage of having two openings and a breakthrough interesting. Still not tested in trekking do this in the next few days and return to better assess and put photos it mounted. Seller: fast shipping, clear description. Was very satisfied. Recommend.