Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
The tent is good. In the summer I will check)
Everything has come!
Excellent tent, everything looks good, as it will be in operation life pachazhet. He's working out a minute, going to three... I advise lovers .....
The quality of the goods is excellent. All mechanisms work. It is very convenient to fold and fold. Recommend!
The parcel arrived in 20 days to Kursk region the product is a good store I recommend.
جاءت كما في الوصف والقطع كامله والبائع شحنها بسرعه
The tent went 3 weeks, it's very small, the condition is 5 going to disassemble quickly
Very Fast Delivery Thank you very much to the store of luck in everything and prosperity everything is fine
Палатку получил.Огромное спасибо!Выглядит очень неплохо и качественно!
10 days delivery. I haven't opened it yet. After the autopsy, I'll add a review.
Seller recommend very fast delivery
Доставили до квартиры в Москву за 8 дней. Заказывал палатку + защитный купол к ней (в комплекте колошки и веревка для крепления к земле). Упакована на 100500% грамотно + есть основная сумка для палатки. Это моё первое "знакомство" с палатками. Собрали за 10 секунд, над разборкой чуток поломали голову, но потом поняли и тоже всё быстро и просто. На вид палатка норм, есть москитные сетки-окна на дверях, которые можно закрыть основным тентом. А вот на потолке 2 секции тоже из москитной сетки, НО их нельзя закрыть...т.е. у вас на потолке всегда будет "окно" из москитной сетки...странное решение производителя...могли и там сделать опцию закрытия сетки тентом на случай холода или ветра. Короче, на летние жаркие деньки подойдет, от осадков защитит, а вот через этот потолок будет уходить тепло и задувать ветер.
מוצר איכותי ונוח. הזמנו גם עם המקלות לגיבוי אבל הפתיחה המהירה איכותית. אוהל יפה ועמיד. מתאים ל 3-4 אנשים קטנים/ ילדים ול2-3 מבוגרים
The tent came in less than 2 weeks in Rostov-on-Don
Delivery very fast week to Stavropol
There's good Kuhn
The size of the norms, spread/folded for a couple of minutes. To go on a night trip several times a year is quite accurate. Delivery of 2 months-all the parcel is odled by postal stamps from China)))
Thank you very satisfied. Excellent tent, I recommend
There was a problem with the delivery of the parcel. The goods did not arrive in 60 days. Opened a dispute. In the reply, the store indicated that the goods are in the mail. They found the parcel at the post office. It turned out that she was there for 3 weeks and not a single notice of arrival. Dispute closed. The tent is packed well-in 3 layers. Completely did not fold. No possibility.
Goods as described. Fast set up, fast dismantling, just follow instructions. Very satisfied. Thanks!!! The tent is large, comfortable. It is put and cleaned really quickly. Assembly-it is better to watch the video once, the paper instruction does not show the process. Several times I collected-took apart the house, really satisfied with how it will be warm-I roll around in nature.
Good day thrum where water seep in four key
The package was delivered 10 days after ordering! (I ordered it from a warehouse in Russia). The parcel was brought by a courier. Delivered undamaged. The description on the site matches. The folding mechanism is probably the best of the existing ones, the tent unfolds in a few seconds, even without experience .. Sewn neatly, without flaws. The bottom is not very strong, it will probably need extra padding on the ground. The tent can only be used to a limited extent without an upper awning, because the upper part is half made of mesh and will leak in the rain. However, at this cost, this is probably the best solution. Highly Recommended Seller!
Sooo long delivery, already forgot what I bought, and then bats, came)))...
Inches with minimalist camping tent with moderate Price contrast can be used only to
Nice tent. Very quickly unfolds. You need to lay down a little more time. The bottom is thin. Thank you store.