Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
جميله جدا صغيرة جدا
Fast shipping :) Product without defect.
Packaging is too low back tassel the lid is squished was negative.
The product is not for the Taku reception, I recommend that all reviews be carried out, so I'll have it on the great jars, and I'll have it on my hands. pishogo feather viprogonunnya armhole процес pritirannya and cikh unbeatable at the same time and do not sweat)
The reception is worthy of rich! It is possible to take all special places in one city. Duge compactly TA зручno. I recommend to the coming house!
it took about 2 weeks(!) for the package to arrive in israel. looks like good quality. second time buying (lost the first one in a picnic). excellent product for outdoors cooking.
A convenient thing for hiking, especially solo, for two may not be enough if it's not one day. Sugar, salt, spices, sunflower oil with you to take, while not taking up much space-cool. Made of dense fabric, the lines are even, the threads do not stick out, the zipper works well. The bottles themselves are made of strong plastic (naturally this is a plus, do not break and do not give an additional weight) to sell a finger, it is necessary to put an effort an effort the jar has a thin plastic spacer. Checked for tightness, jars expect to pass a little (but they are for liquids and are not intended, all the rules), bottles do not pass. As the season comes, I will test in fact, so far everything looks decent. I recommend, it came quickly, bought for 350R (sent half the price to the fat promo code 1000/2000 R).
Доставка очень быстрая курьером до дверей. Покупал по скидке, своих денег однозначно стоит. По фото не совсем понятен размер, в реальности мелкие пузырёчки, именно для специй, мёда и масла. Для чая и сахара придётся брать отдельные банки (если в поход не на один день и не в одного идёшь). Крышки некоторые помяты, но не критично, не вижу повода для спора. А так, хороший, приятный набор, качественный чехол. Оригинальная упаковка от производителя. Вид пластика на фото видно, кому интересно. К покупке могу рекомендовать. Спасибо продавцу!
набор отличный, легкий, в прикольной сумочке...но одно но...оказались мятые крышечки на бутылочках
Good material quality, I leave Bic pencil for reference
At first glance, cool capacities! On the bottom marking 1-pet.
Хорошие пластиковые бутылочки, при поездках определенно пригодятся, чтобы не таскать большие емкости с собой.
Very good set, beautiful. There was a small dent, the store returned part of the money for it. I recommend it to everyone!
они прямо таки малыши)
The product itself is good but the dospart is 80 days old. I'll pay you $1 and I'll send a new one there for 10-20 days
Sent everything quickly, brought the courier. I'm not sure about the reliability of the covers, now everything is tight, but I'm afraid that over time they will start to scroll .... But this is only a time will show) In general, I liked everything, in a set of 2 jars more and 4 bottles with holes in caps for salt and pepper, etc.
Small, long delivery
Дошло быстро (5 дней). Качество хорошее, банки пластмассовые
Good set for hiking and camping. Seller recommend.