Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Very fast shipment. Nice product. Look and feel high quality. Will build the tent soon with more pictures. This would be my Bikepacker hotel if everything goes well. Thanks!
Arrived super fast and right. Spacious tent for 3p or 2. Advance features, inside with screen for better ventilation and brackets as small inner pockets. Has Foot print-that helps protect and not leave the tent directly on the ground. Material is very light, auto-portante and clips for easy assembly and disassembly. Am glad now need test in camping, mountain.
Produto como o descrito pelo vendedor, compramos a cloud up 3 e com o intuito de caber duas pessoas mais a bagagem e vai suprir nossas necessidade, pois ela tem bastante espaço interno. A qualidade do material é muito boa também. Muito satisfeita. Chegou em 10 dias no Brasil
Still not tested in camp, but set up and came all perfect, quality expected a naturehike, store was agile and in 3 days the product was in Brazil and came to me in 12 days!!!! Very satisfied considering that paid half price charge here in Brazil, not taxed! Recommend!!!
Great material, super fast assemble. No fees.
And bring very fast! Mountaineering tent made to practice. Really two people with the bags inside will not fit, but has a breakthrough in outside just for that. The material seemed very good, and met expectations
As description, very good product quality naturehike. Perfect and before the estimated delivery to Brazil.
Exact weight, 1.5kgs and 1,7 with extra bottom. It changes 2.5kgs decathlon tents. The MSR HUBA nx is at 400 €, a nice difference in price. Deployment Test in the garden very fast in just a minute the tent was mounted, ditto to fold it back. Even folding it like a zouave, no difficulty getting into the carrying bag. It seems thin, feeling of fragility, but I imagine it's the same for tents that are less than 2kgs. I would put a further opinion when I would have tested it in the mountains because we must use it on several days at more than 3.000m this summer. For now I am satisfied and I recommend.
All right, well packed. Arrived 2 days ahead of time and was not taxed in customs. Not wait to use.
Great store! Fast shipping. This camping tent has very high quality. It is very light, with 1,3kg, and his package is very small! I am not taxed in Brazil. I recommend it.