Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
In the format of the blanket, the first sleeping bag, very convenient, you can throw a zipper on any side.
Externally, the sleeping bag looks good: high-quality Japanese fittings, the fabric is pleasant enough, the compression bag, apparently, is silicone, moisture-proof. There is a mesh for storage-a huge plus. After extraction from the compression, the sleeping bag will be dissolved for 20-30 minutes. I'll try in the spring in it to sleep-I'll add a review
норм
Спасибо за товар. Он соответствует описанию, доставка произведена быстро. Хотелось быина компрессионном мешке лямки покрепче.
The sleeping bag came relatively quickly (in 2 weeks), everything is as in the description. At first, when I unfolded the sleeping bag, it was flat, but after 10 was pushed. Pleased with another large mesh storage case. In general, the purchase is satisfied)
Covers for some reason are different on a black and white sleeping bag, but both water-repellent, on a white sleeping bag, the cover looks more confident. Compression straps are weak, they are better immediately under replacement. A little smell of the pen could hear the first days, but when they hung and he left. In the rest, Topchik.
Get Fast Product Lot A +++
love this sleeping bag! super fast shipment, sleeping bag is light and soft, small packed, easy to put back in the carry bag. That for hiking!
Sleeping bag fire, excellent quality, fast delivery in Moscow by courier to the house
The parcel arrived quickly, in 2,5 weeks. The sleeping bags are compact and straight weightless, at the turn first thin, "will pop" minutes in 5-7... Zippers work fine , You can zip two together. In the complete set large bags for storage, apparently, so that the fluff does not crumble from long storage in a compressed state. After testing, I will add a review)
as with my first order: all went great.
Excelente producto, ya pude probarlo, no es para temperaturas extremas, pero dormi en el con 7 - 10 grados sin mayor problema..
Great sleeping bag! Compact and almost weightless (about 500gr.). At the same time, very warm. I took it on the recommendation of a friend, with whom I went on a mountain trip. I slept in an autumn jacket in a normal sleeping bag, and he was wearing a T-shirt. Money is definitely worth, T. K. Very warm, light and smoked (the volume of the folded sleeping bag is 8 times smaller than usual). Seller and recommend!
Shvidka reviews that delivery. goods yakisniy. dyaku.