Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Order from 12/11 delivered 2/12. I order the second time, at the cottage it turned out to be useful and reliable. Shines bright, recharging is enough for a long time. With the cats fights (in the dark)! Thank you!
Corresponds to the description, but on the mosquitoes has not yet tested)
Not tested in camping. TBM not know if kills mosquito But seems that illuminates.
looks good. seems smaller than I expected. will not be able to use the fly trap until this summer because it is winter here in Iceland
ela tem uma luz mais forte, uma mais fraca e uma luz vermelha. aparentemente parece perfeita. vou testar em breve.
As usual, this firm is fine.
I arrive in less than a month Good quality is recommended.
Works fine, shines well, we will wait for the summer, let's see how the mosquitoes will work.
Ótimo produto, chegou no Brasil em 20 dias . Super satisfeito
This store is as always on top. Unusual device, an excellent gift to the tourist, fisherman, etc. It looks good. From mosquitoes did not try, it's cold for them already. The only thing in the instruction is written before use to remove in the battery compartment some film, where this film, did not find. Apparently, already taken off?
The view of the lamp looks good. Two modes of lighting hanging hook and why here flashing red color, only annoying when trying to turn off the lamp
Everything is high quality, it came quickly by new mail, I recommend
It shines well. The third mode (SOS) is clearly superfluous. It would be better just to shine red without flashing. We are waiting for summer to check on mosquitoes
On the Cats did not test, and so norms. It shines bright enough, the battery is 18650 replaceable, we are waiting for summer.
The order received thanks to the store reached Azov in 20 days the lamp works normally.
Super lamp, not only that he still kills mosquitoes so there is still a brush that would be these comomors misleading, and a 18650 battery that you can change in case. Recommend!
The order was received, but not yet yuzal ..... If I don't. But at first glance everything seems good.
I haven't been able to put it to test in nature yet by trying it in our garden for a few minutes it serve the purpose. It has 2 different brighness levels for the lamp function and a red titiling light for alarm function
don't know yet if it kills bugs. lightweight two lamp brightness settings plus red flasher.
Nedidele, kompaktiska, kokybe Gera. ESU patenkintas. Rekomenduoju