Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CreationLab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://creationlab.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@creationlab.me
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@creationlab.me
Looks great, nice stuff. Folds to small sizes. On my height 182 fits. Test summer
A good qualitatively made sleeping bag, light, folded compact, for the summer most it
Delivered from the Russian warehouse by IML company intact. Packed well. In appearance, everything is quite high quality. It remains to check "in combat conditions." Attention, when choosing a size, consider that the real size is smaller! I knew about it and specially took a large size. It came perfectly. If something is revealed negative, then I'll add a review.
Great sleeping bag. For a warm season is suitable. For growth, 185 is suitable.
Good quality bag. Protested on fishing, + 5 in thermal underwear, quite comfortable was.
Bought 11.11 in Krasnodar came 19.11. The quality fully corresponds to the description. Less than 700 gr. Compact. at how much it is in operation-will show the first hike.
very good sleeping bag, came very fast and good quality
Excellent equipment, everything is qualitatively done, it is easy to collect, but something tells me that it is still summer and in other seasons to sleep in it without clothes will be cold. I will test!) I recommend taking!
I bought one first, Orange, really liked, I ordered two more-blue and green. Very compact and light, thin, but for summer hikes it's the most
Fast shipment from Russia, delivery to the cash register in "five" in six days. The quality is very good, like all naturehike products. I recommend the goods and the store. Five stars! Fast dispatch from Russia, delivery to the checkout in Pyaterochka in six days. The quality is very good, as are all naturehike products. I recommend the product and the seller. Five stars!
Serious store, fast shipping, very well packaged, high quality item, item as described,happy with the purchase.
Sleeping bag is super compact. At a height of 165 cm along the length approached perfectly.
Came to the Moscow region for 8 days quality straight norms
спальник тонковат,скользкий.Засунуть обратно в мешок тяжело
first impression very good. small pack size but long enough for me (my Height 196cm) About a week to the Netherlands. Easy to get back in the pack. fold in 3, and roll.
Naturehike the best brand for campismo and outdoors, second I order the color I love, I highly recommend it
The sleeping bag is great! Arrived in Peter quickly for just over 2 weeks. Description is accurate, the quality is excellent. Pay attention when unpacking as it is folded, then it is easy to roll it exactly the same into the bag. The quality is excellent, thin summer (see the photo from the bag, shines through). There is some thin insulation. Took for a trip in summer and autumn. I decided that for autumn weather in the mountains need a fleece liner. Threads do not stick out, the size matches, the zipper is good. I really liked it, compact in a backpack. The store answered questions quickly. Thank you for the fast delivery and excellent quality! Prosperity!
Ordered 2 pieces. I wanted to connect to one big one. The store told me to add that I want the left and right. The two left and the locks came exactly the same. But they connected to one big one without problems. Bags are super, small in the folded form. Warm and comfortable
Tried at 12 degrees, was dressed: summer pants, T-shirt, fliska, thin windbreaker. Slept perfectly, not hot, not cold. Very compact sleeping bag.
Delivery of goods to Almetyevsk took a little less than two weeks, packed reliably, everything is in order. An excellent sleeping bag, fully corresponds to the description, very cool that it goes with a compression bag, took a large size, for 187/85 came up perfectly. There are two zippers, one main, the second in the legs. Fastened easily, with accurate use do not snack. The material inside is smooth, pleasant to the touch. The first tests were successful, in the tent at a temperature of + 16 ° C was quite comfortable. Just in case I took warm underwear with me, it did not come in handy. But still I think that the temperature is slightly understated, I have a more dense sleeping bag and a little heavier with the same indicators. I took a sleeping bag for summer bikes, the main advantage is a compact size in the folded form and light weight. This sleeping bag can be used at lower temperatures, it is enough to take with you a liner for a sleeping bag or warm underwear. I'm happy with the goods, I recommend the store.